Refund Policy (v1.0)

LiveLabs Creative Ltd

Last updated: 6 February 2026

LiveLabs Creative Ltd aims to be fair and transparent in how refunds are handled, while recognising that our software products are professional tools delivered digitally.

1. Digital Products

All software products sold by LiveLabs Creative Ltd are digital goods delivered electronically.

Once a licence has been activated, the software is considered delivered.

2. Refund Eligibility

Refunds may be offered at our discretion in the following circumstances:

  • The software is not compatible with the supported versions clearly disclosed at the time of purchase

  • The product was purchased in error and has not been meaningfully used

  • A genuine technical issue prevents initial use and cannot be reasonably resolved

Refund requests must be submitted within 14 days of purchase.

3. Non-Refundable Situations

Refunds will generally not be provided where:

  • The software functions as described but does not meet personal expectations

  • Incompatibility arises due to upgrading third-party software beyond supported versions

  • The software has been used extensively or in a production environment

  • The request relates to features or updates not advertised or guaranteed

4. How to Request a Refund

To request a refund, please contact:

support@livelabscreative.co.uk

Include:

  • Your order or licence reference

  • The reason for the request

  • Any relevant technical details

We aim to respond within a reasonable timeframe.

5. Payment Processing

Refunds, where approved, will be processed via the original payment method using our payment provider.

6. Fair Use

Nothing in this policy affects your statutory rights under applicable law. We reserve the right to refuse refunds in cases of misuse, abuse, or repeated refund requests.