Privacy Policy (v1.0)

LiveLabs Creative Ltd

Last updated: 6 February 2026

LiveLabs Creative Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website, software products, and services.

1. Who We Are

LiveLabs Creative Ltd is a UK-registered company providing professional software tools and creative technical services for live events and related industries.

If you have any questions about this policy or how we handle your data, you can contact us at:

Email: support@livelabscreative.co.uk
Company: LiveLabs Creative Ltd
Jurisdiction: United Kingdom

2. What Data We Collect

We aim to collect the minimum amount of data necessary to operate our business.

Depending on how you interact with us, we may collect:

a) Information you provide directly

  • Name

  • Email address

  • Company name

  • Billing information (processed by our payment provider)

  • Support enquiries or communications

b) Software licensing & activation data

When you activate our software, we may record:

  • Licence identifier

  • Software version

  • Date and time of activation

  • Acceptance of Terms & Conditions (yes/no)

We do not collect unnecessary personal data through our software.

c) Website usage data

Our website may collect basic analytics data such as:

  • Pages visited

  • Browser type

  • Approximate location (country or region level)

This data is used solely to understand website usage and improve our services.

3. How We Use Your Data

We use personal data only where there is a legitimate reason to do so, including:

  • To provide and license our software

  • To process payments and manage subscriptions

  • To provide customer support

  • To communicate important product or service information

  • To meet legal and regulatory obligations

  • To improve our products and services

We do not sell personal data to third parties.

4. Payments & Third-Party Services

Payments, licensing, and digital product delivery are handled by third-party providers (such as Lemon Squeezy).

These providers process personal data in accordance with their own privacy policies and applicable data protection laws. We do not store full payment card details on our own systems.

5. Legal Basis for Processing (UK GDPR)

We process personal data under one or more of the following legal bases:

  • Contractual necessity – to provide purchased software or services

  • Legitimate interests – to operate and improve our business

  • Legal obligation – for accounting and tax compliance

  • Consent – where explicitly provided (e.g. email communications)

6. Data Retention

We retain personal data only for as long as necessary to:

  • Provide our services

  • Meet legal, accounting, or regulatory requirements

  • Resolve disputes or enforce agreements

When data is no longer required, it is securely deleted or anonymised.

7. Data Security

We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure.

However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Object to or restrict certain processing

  • Request data portability

To exercise any of these rights, please contact us using the details above.

9. Cookies

Our website may use cookies to ensure basic functionality and gather anonymous analytics information. You can control or disable cookies via your browser settings.

10. International Data Transfers

Some of our third-party service providers may process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the updated date shown at the top.

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

LiveLabs Creative Ltd
Email: support@livelabscreative.co.uk