Terms of Use (v1.0)

LiveLabs Creative Ltd

Last updated: 6 February 2026

These Terms of Use (“Terms”) govern your access to and use of the LiveLabs Creative Ltd website, software products, and related services. By accessing, purchasing, installing, activating, or using our software or services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our website or software.

1. About Us

LiveLabs Creative Ltd (“we”, “us”, “our”) is a UK-registered company providing professional software tools and creative technical services for live events and related industries.

Contact: support@livelabscreative.co.uk
Jurisdiction: United Kingdom

2. Scope of These Terms

These Terms apply to:

  • Use of the LiveLabs Creative Ltd website

  • Purchase and use of our software products

  • Software licensing and activation

  • Related documentation and services

These Terms constitute the Terms and Conditions governing use of our website and software.

3. Intended Use

The software is a professional tool designed primarily for live events workflows and technical production environments.

The software may also be used for:

  • Learning and education

  • Evaluation and testing

  • Non-commercial or hobbyist use

Users are responsible for assessing whether the software is suitable for their intended use, skill level, and environment.

4. Software Licence

Subject to these Terms, we grant you a non-exclusive, non-transferable, revocable licence to install and use the software.

You may not:

  • Resell, sublicense, or distribute the software

  • Reverse engineer, decompile, or attempt to extract source code

  • Circumvent licensing or activation mechanisms

  • Use the software for unlawful purposes

All rights not expressly granted are reserved by LiveLabs Creative Ltd.

5. Compatibility & Supported Versions

Our software is developed, tested, and supported only for specific versions of third-party software and APIs, including the Avolites Titan software and associated Web API.

Supported versions are clearly disclosed:

  • On the product page

  • On our compatibility documentation

  • During the purchase process

  • In post-purchase communications

  • Within the software where applicable

Compatibility with versions outside the disclosed supported range is not guaranteed.

If a third-party platform or API is updated in a way that affects functionality:

  • Your licence remains valid for use with previously supported versions

  • We are under no obligation to provide updates or modifications to maintain compatibility with newer versions

  • Any updates are provided at our discretion

6. Third-Party Dependencies

The software relies on third-party platforms, software, and APIs that are outside our control.

We are not responsible for:

  • Changes to third-party APIs or platforms

  • Downtime or removal of third-party services

  • Loss of functionality caused by third-party changes

7. “As-Is” Software Disclaimer

The software is provided “as is” and “as available”.

We do not guarantee that:

  • The software will be error-free

  • The software will meet all specific requirements

  • The software will operate uninterrupted

Bug fixes, patches, or updates may be released but are not guaranteed.

8. Professional Responsibility

You acknowledge that:

  • The software does not directly control hardware

  • The software operates through documented third-party APIs

  • Final control and execution remain with the underlying platform

You are responsible for:

  • Testing the software before live or production use

  • Ensuring appropriate safeguards and workflows are in place

  • Using the software in a manner consistent with your experience level

9. Payments & Licensing

Payments, subscriptions, and licence management are handled via third-party providers (such as Lemon Squeezy).

We do not store payment card details. Licence validity and entitlements are determined by the applicable licensing system.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We shall not be liable for indirect, incidental, special, or consequential losses

  • We shall not be liable for loss of profits, business, data, or goodwill

  • Our total liability arising out of or in connection with the software or services shall not exceed the amount paid by you for the software in the 12 months preceding the claim

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

11. Termination

We reserve the right to suspend or terminate your licence if you breach these Terms.

Upon termination:

  • Your right to use the software ceases

  • Sections relating to liability, disclaimers, and governing law shall survive

12. Privacy & Data Protection

Our handling of personal data is governed by our Privacy Policy v1.0, available on our website.

By using our services, you acknowledge and accept our Privacy Policy.

13. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on our website. Continued use of the software after changes are published constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

For questions regarding these Terms, please contact:

LiveLabs Creative Ltd
Email: support@livelabscreative.co.uk