Compatibility & Support Policy (v1.0)

LiveLabs Creative Ltd

Last updated: 6 February 2026

This policy explains how compatibility and support are handled for LiveLabs Creative software products.

1. Supported Versions

Our software is developed, tested, and supported only against specific versions of third-party software and APIs, including the Avolites Titan software and associated Web API.

Supported versions are disclosed:

  • On the product page

  • On a dedicated compatibility page

  • During the purchase process

  • In post-purchase communications

  • Within the software where applicable

Compatibility outside the disclosed supported range is not guaranteed.

2. Third-Party Changes

LiveLabs Creative Ltd does not control third-party software, platforms, or APIs.

If a third-party update or change affects functionality:

  • Existing licences remain valid for previously supported versions

  • We are under no obligation to provide updates to restore compatibility

  • Any updates are provided at our discretion

3. Updates & Bug Fixes

We may release:

  • Bug fixes

  • Patches

  • Minor improvements

However:

  • Updates are not guaranteed

  • No commitment is made to support future versions of third-party platforms

  • Major updates may require a new licence or version

4. Support Scope

Support is provided on a best-effort basis and typically includes:

  • Installation guidance

  • Licence or activation issues

  • Clarification of documented functionality

Support does not include:

  • Custom development

  • Workflow design or programming services

  • Training

  • Support for unsupported environments

5. Production Use

Users are responsible for:

  • Testing the software prior to live or production use

  • Ensuring appropriate safeguards are in place

  • Verifying compatibility with their environment

LiveLabs Creative Ltd is not responsible for issues arising from use in unsupported or untested environments.

6. Educational & Hobbyist Use

The software may be used for:

  • Learning

  • Evaluation

  • Non-commercial purposes

Such use is subject to the same compatibility and support limitations outlined above.

7. Changes to This Policy

This policy may be updated from time to time. The latest version will always be published on our website.